Frequently Asked Questions

Standard shipping is free on all orders, with no minimum. Paid DHL Express shipping is also available at checkout for faster delivery.

We ship to most countries worldwide. See our Shipping Policy for delivery times and excluded destinations.

The time it will take to receive your order depends on your location and the item (s) requested.

All shipments take place in two stages: processing and transit.

Processing

In-stock items are packed the same day and shipped within 1–3 business days, usually the next business day. Weekend orders are processed from Monday. Made-to-order items show their production time on the product page.

Transit
Timeframes depend on your order date and your location.

USA and Europe: 7–15 business days with free standard shipping, or 3–6 business days with paid DHL Express (USA).

Other destinations: 10–25 business days with free standard shipping.

Customs clearance can occasionally add a few days.

After you place your order, you receive a confirmation email. In-stock items are packed the same day and handed to the carrier within 1–3 business days (usually the next business day), and we email you the tracking details. Made-to-order items are handcrafted first; their production time is shown on the product page.

After placing the order on the online store, you immediately receive an order confirmation by your email with your order details on it.

Yes. The standard minimum is 10 pieces per style for most categories and we can be flexible on quantities, with no minimum on rugs, and production runs two to five weeks depending on quantity. Payment is split 50% before production and 50% before dispatch. Email [email protected] or read the full terms on our wholesale page.

Marrakeche Crafts store has secure payment powered by Stripe and PayPal.

Wishlist is a page where your favorite products are saved. you just need to click on the heart icon placed on the product page to save it for later. you will find all your saved products under account page.

Please contact us within 24 hours of delivery, with photos of the item and its packaging. We’ll send a replacement or issue a full refund. This applies to every order, including made-to-order and personalized items.

Read the full Return and Refund Policy.

Yes. You have 30 days from delivery to request a return, and returns are free. The item should be unused and in its original packaging. Contact us with your order number and photos. Most requests are resolved with a full refund or a replacement, often without sending the item back; if a return is needed, we reimburse the return shipping in full.

Yes. Sale items follow the same 30-day free returns policy unless they’re marked Final Sale at checkout.

Made-to-order pieces (rugs woven after your order, custom-size ottomans and poufs, and brass lamps offered in multiple sizes), personalized items, cosmetics, Final Sale items and gift cards. If any of these arrive damaged, faulty or different from the description, we’ll still refund or replace them.

Yes you can change or cancel your order by contacting our support team on [email protected]

No. Marrakeche covers and prepays US import duties and customs clearance fees for all US orders. You won’t be charged at checkout or delivery.

We cover US import duties and carrier customs clearance fees. Local sales taxes (e.g., VAT/GST where applicable) are not considered “duties.” If any are required, we’ll show/collect them at checkout when possible.

For US orders, duties are on us. If a carrier requests payment by mistake, please contact support with your tracking number and we’ll resolve it.

Free shipping refers to shipping charges. Separately, we also cover US import duties for all US orders—so there are no duty fees at checkout or delivery.

Other countries have their own customs rules. Outside the US, customers are generally responsible for any import duties and taxes charged by their country.