Last Updated:

Introduction

Marrakeche Crafts (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.marrakeche.com (the “Site”) or make a purchase from us.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree, please discontinue access or use of our Site.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact our customer service
  • Participate in promotions or surveys

This information may include:

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment details
  • Company name (if applicable)

Automatically Collected Information

When you visit our Site, certain information about your device and browsing actions may be automatically collected, including:

  • IP address
  • Browser type and version
  • Operating system
  • Referral source
  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • Navigation paths

How We Use Cookies

Marrakeche Crafts uses cookies and similar tracking technologies to enhance user experience and analyze website performance. Cookies are small data files placed on your device that allow us to:

  • Maintain user sessions
  • Remember items in your wishlist
  • Enable cart recovery features
  • Track website analytics
  • Optimize marketing strategies

Types of Cookies We Use

  • Essential Cookies: Necessary for the operation of our Site
  • Functional Cookies: Remember your preferences and settings
  • Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Site
  • Marketing Cookies: Track your browsing habits to deliver advertising relevant to your interests

You will be notified about our use of cookies through a banner upon your first visit to our Site. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect your experience on our Site.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Communicate with you about your orders
  • Provide customer support
  • Improve our Site’s functionality and user experience
  • Send marketing communications (if you’ve opted in)
  • Prevent fraudulent transactions
  • Comply with legal obligations

Information Sharing and Disclosure

We may share your personal information with:

  • Shipping Partners: To deliver your orders
  • Payment Processors: To process your payments securely
  • Service Providers: Third parties that help us operate our business (e.g., web hosting, analytics)

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:

  • SSL encryption for secure data transmission
  • Secure payment processing through Stripe and PayPal
  • Cloudflare enterprise-level protection
  • Regular security assessments

However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Data Retention

We will retain your personal information until you request its deletion, or as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with our legal obligations
  • Resolve disputes
  • Enforce our agreements

Your Privacy Rights

Access, Correction, and Deletion

You have the right to:

  • Access the personal information we hold about you
  • Correct inaccuracies in your personal information
  • Request deletion of your personal information

You can exercise these rights by:

  • Accessing and editing your account information directly on our Site
  • Contacting us via email or our contact form to request data deletion

Marketing Communications

If you have opted in to receive marketing communications from us, you can opt out at any time by:

  • Clicking the “unsubscribe” link at the bottom of our marketing emails
  • Contacting us directly with your request

International Data Transfers

As we operate internationally, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.

European Users

For users in the European Economic Area (EEA), United Kingdom, or Switzerland, we comply with applicable data protection laws including the General Data Protection Regulation (GDPR). By using our Site, you consent to the transfer of your personal information to countries outside the EEA, UK, or Switzerland, which may not provide the same level of data protection.

Children’s Privacy

Our Site is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. Our products are designed for adult consumers. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@marrakeche.com Contact Form: www.marrakeche.com/contact-us

By using our Site, you acknowledge that you have read and understood this Privacy Policy.