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1. Introduction

Welcome to Marrakeche Crafts. These Terms and Conditions (“Terms”) govern your use of our website located at www.marrakeche.com (the “Website”) and all related services, including the purchase of products, creation of accounts, and participation in our online community.

Please read these Terms carefully before using our Website. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree to all the terms and conditions stated here, you may not access or use our Website.

2. Company Information

Marrakeche Crafts operates through two legal entities:

Marrakeche Crafts SARL AU (Mother Company)

  • Registered Headquarters: 528 Massira 2 D, Marrakech 40000, Morocco
  • Registration Number: 106505
  • Tax ID (IF): 45946708
  • Responsible for: Warehouse operations and product shipping

Marrakeche Crafts LTD

  • Company Number: 14372066
  • Registered Office Address: International House, The Mclaren Building, 46, The Priory Queensway, Birmingham, West Midlands, B4 7LR, United Kingdom
  • Responsible for: International payment processing

Throughout these Terms, “Marrakeche Crafts,” “we,” “us,” or “our” refers to both entities collectively.

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to use our Website. By using our Website, you represent and warrant that you are at least 18 years of age and have the legal capacity to enter into these Terms.

3.2 Account Creation

When you create an account on our Website:

  • You must provide accurate, current, and complete information.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.
  • You agree to notify us immediately of any unauthorized use of your account.

Accounts are automatically created when you make a purchase, using the information provided during checkout.

3.3 Prohibited Activities

You agree not to:

  • Use the Website in any way that violates any applicable laws or regulations.
  • Use the Website to advertise or sell products or services without our prior written consent.
  • Engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Website.
  • Use the Website in a manner that could disable, overburden, damage, or impair the site.
  • Use any robot, spider, or other automatic device to access the Website.
  • Introduce any viruses, Trojan horses, worms, or other harmful material.
  • Attempt to gain unauthorized access to any portion of the Website.
  • Use the Website for any purpose that is unlawful or prohibited by these Terms.

4. Products and Orders

4.1 Product Information

We strive to display our products and their features as accurately as possible. However, we do not guarantee that product descriptions, colors, or other content on the Website are accurate, complete, reliable, current, or error-free.

4.2 Handcrafted Nature of Products

All Marrakeche Crafts products are handcrafted by artisans in Morocco. Due to the handmade nature of our products:

  • Each item is unique and may vary slightly from the images displayed on our Website.
  • Natural variations in materials, colors, and textures are to be expected and are not considered defects.
  • Dimensions provided are approximate and may vary slightly.

4.3 Pricing and Payment

  • All prices are listed in the currency displayed on the Website and do not include taxes or shipping costs unless explicitly stated.
  • We reserve the right to modify prices at any time without prior notice.
  • Payment for orders is processed through secure payment processors (Stripe, PayPal, etc.).
  • By placing an order, you represent and warrant that you are authorized to use the payment method provided.
  • All payments are processed through Marrakeche Crafts LTD for international transactions.

4.4 Order Acceptance

  • Your order constitutes an offer to purchase our products.
  • We reserve the right to accept or decline your order at our sole discretion.
  • An order is not accepted until we send you a confirmation email.

4.5 Shipping and Delivery

For information regarding shipping methods, timeframes, and costs, please refer to our Shipping Policy.

4.6 Returns and Refunds

For information regarding returns, exchanges, and refunds, please refer to our Returns & Refunds Policy.

5. Intellectual Property Rights

5.1 Website Content

All content on the Website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is the property of Marrakeche Crafts or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws.

5.2 Trademarks

The Marrakeche Crafts name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Marrakeche Crafts or its affiliates. You may not use these marks without our prior written permission.

5.3 Limited License

We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Website for personal, non-commercial purposes. This license does not include:

  • Any resale or commercial use of the Website or its contents.
  • Any collection and use of product listings, descriptions, or prices.
  • Any derivative use of the Website or its contents.
  • Any downloading or copying of account information for the benefit of another merchant.
  • Any use of data mining, robots, or similar data gathering and extraction tools.

6. User-Generated Content

6.1 Product Reviews

  • You may submit reviews for products you have purchased.
  • Reviews must be honest, relevant, and based on personal experience with the product.
  • Reviews must not contain offensive, inappropriate, or illegal content.
  • We reserve the right to reject or remove reviews at our sole discretion.

6.2 Blog Comments

  • Blog comments are subject to approval before publication.
  • Comments must be relevant to the blog post content.
  • Comments must not contain offensive, inappropriate, or illegal content.
  • We reserve the right to reject or remove comments at our sole discretion.

6.3 License for User Content

By submitting any content to our Website (including reviews and comments), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, publish, distribute, and display such content in connection with our services and business operations.

7. Disclaimer of Warranties

THE WEBSITE AND ALL PRODUCTS AND SERVICES OFFERED THROUGH THE WEBSITE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

TO THE FULLEST EXTENT PERMITTED BY LAW, MARRAKECHE CRAFTS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
  • WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF THE CONTENT ON THE WEBSITE.
  • WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.
  • WARRANTIES REGARDING THE SECURITY OF THE WEBSITE OR THE SECURITY OF YOUR PERSONAL INFORMATION.

8. Limitation of Liability

IN NO EVENT SHALL MARRAKECHE CRAFTS, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO:

  • YOUR USE OF, OR INABILITY TO USE, THE WEBSITE.
  • ANY PRODUCTS PURCHASED OR OBTAINED THROUGH THE WEBSITE.
  • ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS AND/OR PERSONAL INFORMATION STORED THEREIN.
  • ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE WEBSITE.
  • ANY BUGS, VIRUSES, OR OTHER HARMFUL CODE THAT MAY BE TRANSMITTED THROUGH THE WEBSITE.

OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO CASE SHALL OUR LIABILITY EXCEED THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN WARRANTIES OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

9. Indemnification

You agree to indemnify, defend, and hold harmless Marrakeche Crafts, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or in any way connected with:

  • Your access to or use of the Website.
  • Your violation of these Terms.
  • Your violation of any third-party right, including any intellectual property right or privacy right.
  • Any claim that your user-generated content caused damage to a third party.

10. Third-Party Links and Services

The Website may contain links to third-party websites or services that are not owned or controlled by Marrakeche Crafts. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that Marrakeche Crafts shall not be responsible or liable for any damage or loss caused by your use of any such third-party websites or services.

11. Termination

11.1 Termination by Marrakeche Crafts

We may terminate or suspend your account and access to the Website immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms.

11.2 Termination by You

You may terminate your account at any time by contacting us at in**@********he.com.

11.3 Effect of Termination

Upon termination, your right to use the Website will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including, without limitation, ownership provisions, warranty disclaimers, indemnification, and limitations of liability.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Morocco, without regard to its conflict of law provisions.

12.2 Dispute Resolution

Any dispute arising out of or relating to these Terms or the Website shall first be resolved through good faith negotiations between the parties. If the dispute cannot be resolved through negotiation, it shall be submitted to the exclusive jurisdiction of the courts of Marrakech, Morocco.

12.3 Payment Disputes

For disputes specifically related to payments, Marrakeche Crafts LTD and its payment processors (WooPayments by WooCommerce and PayPal) are responsible for arbitration of such disputes according to their respective terms of service.

13. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Website after any revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, you are no longer authorized to use the Website.

14. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect, and such invalid or unenforceable provision shall be replaced with a valid and enforceable provision that comes closest to the intention underlying the invalid or unenforceable provision.

15. Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Marrakeche Crafts regarding the Website and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding the Website.

16. Contact Information

If you have any questions about these Terms, please contact us at:

Email: in**@********he.com
Contact Form: www.marrakeche.com/contact-us

Marrakeche Crafts SARL AU
528 Massira 2 D
Marrakech 40000
Morocco
Phone: (+212)0664565217