Shipping Methods

At Marrakeche Crafts, we offer two convenient shipping options to deliver our handcrafted Moroccan treasures to your doorstep:

FREE Standard Shipping

  • United States & Europe: 7-15 business days
  • International: 10-25 business days
  • No minimum order requirement
  • Available for all orders worldwide (except excluded countries)

Express Shipping

  • United States: 3-5 business days
  • Europe: 2-3 business days
  • International: 4-10 business days
  • Rates calculated at checkout based on destination and package dimensions

Order Processing & Fulfillment

  • Standard order processing time: 2-3 business days before shipping
  • Custom and made-to-order items: 7-10 business days production time before shipping
  • You will receive a confirmation email once your order ships, including tracking information and carrier details
  • Tracking information is provided for all shipping methods

Shipping Destinations

Marrakeche Crafts ships to most countries worldwide with the following exceptions:

  • Poland
  • Russia
  • Ukraine

We reserve the right to update this list as needed due to changing political situations, carrier restrictions, or other circumstances beyond our control.

Shipping Information Requirements

To ensure proper delivery, please provide the following information during checkout:

  • Full name
  • Complete street address
  • City
  • State/Province/Region
  • ZIP/Postal code
  • Country
  • Phone number (for delivery coordination)

We can ship to P.O. boxes for most items. However, some larger items may require a physical address for delivery.

Package Size and Weight Restrictions

For packages exceeding 1.5 square meters in dimension, shipments will be split into multiple packages to ensure safe delivery. This may affect delivery timeframes.

International Orders & Customs

  • Import Duties & Taxes: International customers are responsible for all customs fees, import taxes, duties, and any other fees required by your country for importing goods. These fees are not included in the purchase price or shipping cost.
  • Customs Documentation: We mark all international shipments as merchandise with the accurate declared value of the items. We cannot mark merchandise as “gifts” or alter declared values.
  • Customs Delays: Customs clearance procedures vary by country and may cause delays beyond our control. These delays are not counted within our standard delivery timeframes.

Shipping Delays & Issues

  • Delivery timeframes are estimates only and not guaranteed
  • Factors beyond our control (weather conditions, customs delays, carrier issues) may affect delivery times
  • In rare cases, delays may extend up to 60 days for international shipments
  • For lost or damaged packages, we will arrange replacement shipping or issue a refund
  • Customers must notify us within 24 hours of delivery if a package arrives damaged, along with photos documenting the damage

Shipping Insurance

All packages include basic shipping insurance through our shipping providers. This insurance covers loss or damage during transit. Additional insurance options are not available for purchase by customers.

Change of Address

If you need to change your shipping address after placing an order:

  • Contact us immediately at in**@********he.com
  • We can only modify shipping details if the order has not yet been processed
  • Once an order has shipped, we cannot redirect it to a different address

Holiday Shipping

During peak holiday periods (particularly November and December), please allow for additional processing and shipping time. We recommend placing orders early to ensure timely delivery.

Questions about returns?

If you have questions about returns, please review our Return Policy.

Contact Information

For any shipping-related questions or concerns, please contact our customer service team:

This shipping policy was last updated on March 24, 2025, and is subject to change.