At Marrakeche Crafts, we take pride in our handcrafted Moroccan products and want you to be completely satisfied with your purchase. We understand that sometimes products may not meet your expectations, which is why we’ve established the following returns and refunds policy.
Return Eligibility
30-Day Return Window
- You may request a return within 30 days of receiving your order
- The return window begins on the delivery date according to the carrier’s tracking information
- Returns requested after the 30-day period will not be accepted
Product Condition Requirements
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging with all protective materials intact
- Complete with all included accessories, tags, and documentation
- Free from any signs of wear, damage, or alteration
Non-Returnable Items
The following items cannot be returned:
- Custom or personalized orders
- All cosmetic and beauty products (for hygiene reasons)
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase
- Gift cards
Return Process
How to Initiate a Return
- Complete our contact form on the website here OR Email us directly at info@marrakeche.com
- Include your order number and reason for the return
- Attach clear photos of the item(s) you wish to return
- Wait for our confirmation and return instructions before shipping any items back
Proof of Purchase
When initiating a return, you must provide:
- Your order number (preferred)
- OR proof of purchase (email confirmation, receipt)
Return Shipping
- If the return is due to an error on our part (wrong item shipped, item different from description) or a convincing reason accepted by our team, Marrakeche Crafts will cover return shipping costs
- For returns due to change of mind or other reasons, the customer is responsible for return shipping costs
- All returns must be shipped with a trackable shipping method
- We recommend insuring the package for the value of the merchandise and keeping your shipping receipt until the return is complete
Damaged Items
- If you receive a damaged item, you must notify us within 24 hours of delivery with photos documenting the damage
- Damaged items are evaluated on a case-by-case basis by our customer service team
- If damage occurred during shipping, we may require additional documentation for shipping insurance claims
Refunds & Exchanges
Refund Process
- Once your return is received and inspected, we will notify you that we have received your returned item
- We will also notify you of the approval or rejection of your refund
- If approved, your refund will be processed within 3 business days
- Refunds are issued to your original payment method unless otherwise specified
- Depending on your payment provider and banking institution, refunds may take 5-7 business days to appear in your account
Exchange Process
- If you prefer to exchange your item(s) rather than receive a refund, please indicate this when initiating your return
- Specify the item(s) you would like in exchange (including size, color, or other variations)
- If the exchange item is of higher value, you will be invoiced for the difference
- If the exchange item is of lower value, we will refund the difference to your original payment method
- Exchange items will ship once we receive and process your returned items
Refund Options
- Original payment method (credit/debit card, PayPal, etc.)
- Store credit in the form of a coupon for future purchases
Additional Information
Sale Items
- Items purchased on sale follow the same return policy unless specifically marked as “Final Sale”
International Returns
- International customers follow the same return policy as domestic customers
- Please note that international shipping times may affect the 30-day return window
- International customers are responsible for any customs fees or duties incurred during the return shipping process
Late or Missing Refunds
If you haven’t received your refund within 10 business days of our confirmation email, please check your bank account again and then contact:
- Your credit card company or bank (it may take some time for the refund to officially post)
- Your email for our refund confirmation
- Our customer service team at info@marrakeche.com
Contact Us
If you have any questions about our returns and refunds policy, please contact us:
- Email: info@marrakeche.com
- Contact Form: www.marrakeche.com/contact-us/
This Returns & Refunds Policy was last updated on March 24, 2025, and is subject to change.