Frequently Asked Questions

Marrakeche Crafts online store offers Free express shipping For All Orders.

Except for some countries in Africa, Asia, Latin America, Australia and New Zealand

The time it will take to receive your order depends on your location and the item (s) requested.

All shipments take place in two stages: processing and transit.

Processing

Processing and packing times are estimated from 24 to 72 hours. This does not include requests placed on the weekend.

Crossing
Timeframes depend on your order date and your location.

International 4 – 10 days

USA 2 – 4 days

Europe 2 – 3 days

After a successful order, we receive shipping informations and fulfilment process that is actualy takes from 3 to 5 business days, before deposing your package to our the shipping provider.

After placing the order on the online store, you immediately receive an order confirmation by your email with your order details on it.

Yes we can offer a wholesale business for our clients with discounted prices, to learn more about wholesale option please feel free to contact us trough our email: wh*******@********he.com or by phone:+212 664 5652-17

Marrakeche Crafts store has secure payment powered by Stripe and PayPal.

Wishlist is a page where your favorite products are saved. you just need to click on the heart icon placed on the product page to save it for later. you will find all your saved products under account page.

In order for the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last 30 days
The Goods are in the original packaging
The following Goods cannot be returned:

The supply of Goods made to Your specifications or clearly personalized.
The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

For more informations about return policicy please refer the this link.

In order for the Goods to be eligible for a return, please make sure that:

Yes you can change or cancel your order by contacting our support team on in**@********he.com

No. Marrakeche covers and prepays US import duties and customs clearance fees for all US orders. You won’t be charged at checkout or delivery.

We cover US import duties and carrier customs clearance fees. Local sales taxes (e.g., VAT/GST where applicable) are not considered “duties.” If any are required, we’ll show/collect them at checkout when possible.

For US orders, duties are on us. If a carrier requests payment by mistake, please contact support with your tracking number and we’ll resolve it.

Free shipping refers to shipping charges. Separately, we also cover US import duties for all US orders—so there are no duty fees at checkout or delivery.

Other countries have their own customs rules. Outside the US, customers are generally responsible for any import duties and taxes charged by their country.